Please find below the general terms and conditions for WEBTAXI S.à r.l. taxi services.

The company WEBTAXI S.à r.l., headquartered at L-1638 Senningerberg, Rue du Golf 85 (VAT number: LU 2774796 / Luxembourg Trade Register No. B197685), operates car rental services with or without a driver through affiliated members who carry out these rental services and are contractually bound to WEBTAXI S.à r.l. through an affiliation agreement.

1. Subject of the Contract

1.1. The client enters into the contract on their own behalf and on behalf of their companions for car rental services with or without a driver under the conditions listed below with WEBTAXI S.à r.l. The contract covers car rental services with or without a driver, carried out using different categories of vehicles, namely Mercedes E-Class, S-Class, or V-Class, at various applicable rates. These services may include, among others, VIP services, long-distance transfers, or airport pick-up services.

2. Ordering, Offer, and Conclusion of the Contract

2.1. The order can be placed by the client in writing via postal mail or email.

2.2. Once the order has been placed, WEBTAXI S.à r.l. makes an offer to the client based on the information and preferences provided.

2.3. After the offer has been sent to the client, they have a specific timeframe indicated in the offer to accept it. Once this period expires, the offer is no longer valid and is considered as not accepted.

2.4. If the client accepts the offer within the specified timeframe, they must validate/sign the offer and return it to WEBTAXI S.à r.l., which serves as confirmation. A written contract in two copies will then be sent by WEBTAXI S.à r.l. to the client for signature. If the client does not receive a written contract from WEBTAXI S.à r.l. or does not sign both copies of the contract, their acceptance of the offer shall be considered invalid.

2.5. All agreements, additional agreements, and special requests made by the client at the time of the order must be documented in writing; otherwise, they have no evidential value. In case of discrepancies between the order content and the contract content, the contract content prevails.

3. Modifications to the Order After Confirmation (VIP Service)

3.1. Any modifications requested by the client after the conclusion of the contract are only possible with the express consent of WEBTAXI S.à r.l.

3.2. Subject to Article 3.1., modifications requested by the client more than twelve hours before the scheduled pick-up time are free of charge.

3.3. A modification requested by the client less than two hours before the scheduled pick-up time is not possible. In such cases, the modification will be considered a new booking, and the client must pay the full price for both the new and the previous booking.

3.4. A modification made by the client between twelve and two hours before the scheduled pick-up time will incur a fee of €5.00.

3.5. If WEBTAXI S.à r.l. is required to make modifications due to circumstances beyond its control, it is obligated to inform the client, provided that these circumstances do not create an unreasonable burden for them.

4. Services Guaranteed by WEBTAXI S.à r.l.

4.1. WEBTAXI S.à r.l. guarantees only the services explicitly stated in the offer or in the contract confirmation, which include:

1. The required vehicle category and capacity, or a higher category depending on the company’s internal organization.
2. The execution of the transfer from the departure point to the arrival point.
3. Strict compliance with European regulations regarding driving times, daily working hours, driver rest periods, and road traffic laws.
4. The transportation of the client’s luggage and, if applicable, small pets or parcels.

4.2. Any service not specified in the written contract is not covered by the guarantees of WEBTAXI S.à r.l.

5. Minimum Service Duration

5.1. The service must have a minimum duration of one hour (60 minutes).

6. Pricing and Payment Methods

6.1. The price for the service provided is the one indicated in the contract. This price includes the transfer(s) with or without a driver, as well as the service and taxes. A breakdown of the different applicable rates is attached to these general terms and conditions.

6.2. Any additional costs resulting from modifications to the order requested by the client after confirmation must be paid by the client.

6.3. In case of any damage to the vehicles caused by the client or their companions, the related costs (repairs, cleaning, etc.) are the responsibility of the client. For example, if a client or one of their companions vomits in a vehicle, cleaning costs—including the driver’s cleaning effort and cleaning materials—amount to €180.00.

6.4. Payment for transfers can be made using two different methods:

1. A detailed invoice for the transfers will be issued on a monthly basis and sent to the client’s address.
2. The client pays the transfer costs directly to the driver at the end of the ride, either in cash or by another payment method (VPAY card or credit card).

6.5. In case of non-payment of the price stipulated in the written contract, WEBTAXI S.à r.l. reserves the right to recover the amount due by any legally appropriate means.

7. Price Modifications

7.1. Unless otherwise specified, WEBTAXI S.à r.l. explicitly reserves the right to modify the price stated in the contract if transport-related costs (such as fuel prices, driver accommodation, parking fees, road taxes, etc.) increase unexpectedly after the conclusion of the contract. In such cases, the client will be informed, and the additional cost must be covered by the client.

8. Transfer of the Contract

8.1. The client (assignor) may transfer their contract to a third party (assignee) before the start of the transfer, provided that the third party meets the specific transfer requirements and that their participation does not violate legal provisions or administrative decisions. In such cases, WEBTAXI S.à r.l. cannot accept the contract transfer. The assignor and the assignee are jointly responsible for the payment of the price stipulated in the contract and for any additional costs resulting from the transfer between them.

9. Cancellation by the Client – No-Show (VIP Service)

9.1. Cancellations made more than twelve hours before the scheduled pick-up time are free of charge.

9.2. Cancellations made between twelve and six hours before the scheduled pick-up time will be charged 50% of the total transfer price.

9.3. Cancellations made less than six hours before the scheduled pick-up time will be charged 100% of the total transfer price.

10. Termination Due to Serious Disruption Caused by the Client or Their Companions

10.1. WEBTAXI S.à r.l. reserves the right to immediately terminate the contract if the client or one of their companions, even after receiving a warning, continues to significantly disrupt the transfer, making further participation in the service intolerable for WEBTAXI S.à r.l., or if the client or their companion fails to comply with objectively justified instructions.

In such cases, WEBTAXI S.à r.l. is entitled to full payment of the amount specified in the contract, unless the company can demonstrate cost savings or gains from reallocating the service originally planned in the contract. This is without prejudice to WEBTAXI S.à r.l.’s right to claim damages.

11. Cancellation by WEBTAXI S.à r.l.

11.1. WEBTAXI S.à r.l. reserves the right to cancel the contract before the transfer begins. If this cancellation is not due to the fault of the client, all payments already made in direct connection with the booking will be refunded to the client after the contract is canceled.

The client is not entitled to compensation if the contract is canceled before departure due to the following reason:

• Cancellation due to force majeure, meaning abnormal and unforeseeable external circumstances beyond the control of the party invoking them, which could not have been avoided despite all due diligence.

12. Termination Due to Force Majeure

12.1. If a key service under the contract cannot be provided by WEBTAXI S.à r.l. before departure due to an external event beyond its control, the client, upon being duly informed, has the right to terminate the contract within a reasonable timeframe or to accept an equivalent or higher-quality replacement service offered by the company.

If the client terminates the contract, all amounts already paid will be refunded without charge within one month. If the replacement service is of lower quality, the client is entitled to a refund of the price difference.mboursés sans frais dans un délai d‘un mois. Le
client a droit au remboursement du différentiel de prix en cas d’une prestation de
remplacement de qualité inférieure.

13. Transfer Deficiencies, Client’s Rights and Obligations

13.1. If, during the transfer, a key service under the contract cannot be guaranteed for any reason, WEBTAXI S.à r.l. will, whenever possible, offer an alternative service of at least equivalent quality. If the replacement service is of higher quality, WEBTAXI S.à r.l. will cover the additional costs. If the replacement service is of lower quality, the client will be refunded the price difference. Services provided as specified in the contract and delivered as such during the transfer must be paid for by the client.

13.2. The client is responsible for informing themselves, without intervention from WEBTAXI S.à r.l., about applicable passport, visa, currency, customs, and health regulations concerning the transfer and for complying with them.

13.3. During the journey, the driver’s instructions must be strictly followed by the client. If the client or their companions fail to comply, they may be excluded from the transfer if their behavior poses a risk to the proper execution of the service. In such cases, the client has no claim against WEBTAXI S.à r.l.

14. Liability Limits

14.1. The contractual liability of WEBTAXI S.à r.l. for damages other than bodily harm is limited to the transfer price, provided the damage does not result from unacceptable behavior, fraud, or gross negligence by the client, their companions, a third party, or an event of force majeure.

14.2. The execution of the transfer in accordance with national, European, and international legal provisions is the responsibility of WEBTAXI S.à r.l.

14.3. If international conventions apply to the services or if legal provisions based on such conventions define specific conditions or limitations for claims for damages, WEBTAXI S.à r.l. may rely on these conventions and corresponding legal provisions when dealing with the client.

14.4. WEBTAXI S.à r.l. assumes no responsibility for the behavior of the client and their companions during the journey—this responsibility lies solely with the client or their companions.

15. Client’s Obligation to Cooperate

15.1. Unless expressly agreed otherwise, the client must inform WEBTAXI S.à r.l. of the final transfer route and the exact number of participants within a reasonable time before departure.

15.2. During the journey, the client must, where possible, act as a mediator between their companions and the driver in the event of disputes.

16. Luggage, Small Animals, Packages, and Child Seats

16.1. The client must inform WEBTAXI S.à r.l. before departure about the type of luggage, small animals, or packages they wish to transport so that appropriate arrangements can be made.

16.2. The client may bring their own child seat for the transfer. The driver is responsible for ensuring the correct installation of the child seat in the vehicle.

16.3. The transportation fee for small animals or packages is to be paid by the client in addition to the total transfer price.

16.4. The client must indicate before departure whether they require a booster seat for their transfer. The driver is not required to provide child seats unless previously requested. Only one booster seat per vehicle may be booked.

16.5. The client is responsible for the safekeeping of their luggage, small animals, packages, or child seat.

16.6. WEBTAXI S.à r.l. is not liable for theft of luggage, small animals, packages, or child seats during loading and unloading.

17. Claim Deadlines

17.1. Claims related to insufficient service—excluding those related to bodily harm—must be submitted by the client within 30 days after the execution of the transfer specified in the contract (as evidenced by the postmark). A longer deadline may be granted if the client provides justified reasons for an extension.

17.2. The client’s right to file a claim under Article 17.1—excluding those related to bodily harm—generally expires one year after the transfer date specified in the contract. The one-year limitation period only begins once the client has notified WEBTAXI S.à r.l. of the defect.

18. Insurance Information

18.1. Transfers with rental vehicles are insured within the framework of applicable legal provisions.

19. Final Provisions

19.1. WEBTAXI S.à r.l. reserves the right to modify these general terms and conditions. Any modifications will only be binding on the client if they have been duly informed before the conclusion of the contract.

20. Applicable Law

20.1. Luxembourg law shall apply to all concluded contracts.

21. Dispute Resolution

21.1. Any disputes regarding the validity, interpretation, execution, or termination of the contract between WEBTAXI S.à r.l. and the client shall be submitted to mediation in accordance with the mediation rules of the Centre de Médiation Civile et Commerciale (CMCC) of Luxembourg. The parties agree to this mediation process by signing an agreement for mediation, as provided under Article 1251-9 of the New Code of Civil Procedure.

21.2. According to Article 1251-9 of the New Code of Civil Procedure, the signing of the mediation agreement suspends the statute of limitations for the duration of the mediation.

21.3. The obligation to resolve disputes through mediation, as stipulated in these general terms and conditions, is considered fulfilled, and the mediation is deemed terminated in accordance with Article 1251-5, paragraph 2, sentence 3 of the New Code of Civil Procedure, if, after the first hearing with the mediator, one or both parties decide not to continue the mediation process.

21.4. If mediation under the rules of the Centre de Médiation Civile et Commerciale (CMCC) fails to resolve the dispute between WEBTAXI S.à r.l. and the client, the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to handle and settle the dispute.

22. Processing of Personal Data

22.1. Any contract concluded between the client and WEBTAXI S.à r.l. may involve the collection of personal data by WEBTAXI S.à r.l., which is necessary for the execution of the contract and/or compliance with legal obligations. In such cases, the data may be processed, recorded, and archived by WEBTAXI S.à r.l. and may also be shared with third parties or subcontractors. Any transmission of personal data will be carried out in compliance with Luxembourg law and European Union law, including the General Data Protection Regulation (GDPR) No. 679/2016/EU.

22.2. Unless otherwise stated, this data includes the name of the client or their representative(s) (if the client is a legal entity), a mailing address, a billing address, and an email address. However, if necessary for contract execution, additional client-provided information may also be required.

22.3. Access to this data will be secured, and WEBTAXI S.à r.l. will inform the client of any data breaches.

22.4. The client acknowledges that they have been informed of their right to access and correct their personal data at any time, in accordance with the applicable data protection laws in Luxembourg. The client also has the right to refuse the processing of their personal data; however, in such cases, WEBTAXI S.à r.l. reserves the right to refuse to conclude a contract if such data is necessary for contract execution.

22.5. The data may be retained for the entire duration of the contract and for ten (10) years after its expiration, without prejudice to any legal, regulatory, or statutory limitation period that may require a longer retention period.

Tariff Schedule (Referenced in Article 6.1 of These General Terms and Conditions)

Vehicle Rates (Per Hour, Including VAT):

• Mercedes E-Class – €55.00 per started hour, up to 4 passengers, minimum service duration: 2 hours
• Mercedes S-Class – €75.00 per started hour, up to 4 passengers, minimum service duration: 2 hours
• Mercedes V-Class – €75.00 per started hour, up to 6–7 passengers, minimum service duration: 2 hours
• Rates apply Monday to Friday from 06:00 to 22:00
• A 10% surcharge applies from 22:00 to 06:00
• A 25% surcharge applies on Sundays and public holidays
• Prices are per vehicle, regardless of the number of passengers

Options:

• Booster seat → Free of charge
• Transport of a small animal → €0.80